Refund policy

Refund policy

Return Policy

At Gambino’s, every order is prepared with care and packed thoughtfully for transit. Because our products are perishable food items, all sales are generally considered final once an order has been prepared, shipped, or picked up.

We understand that issues can occasionally happen, and our team is happy to review concerns on a case-by-case basis.

Perishable Product Policy

Due to the perishable nature of our cakes, desserts, and baked goods, we do not accept physical returns on food items.

For food safety reasons, we cannot take back any product once it has left our bakery, been shipped, delivered, or picked up.

Replacements & Store Credits

Approved claims for orders that arrive damaged, incorrect, or missing items may receive a replacement, a store credit, or a refund to the original payment method. Replacements, store credits, and refunds are not guaranteed and are reviewed at the sole discretion of Gambino's.

We may consider a store credit or replacement if an order is:

  • Incorrect due to an error on our end
  • Damaged upon arrival
  • Missing an item
  • Significantly delayed due to an issue within our control
  • Otherwise impacted by a fulfillment or preparation issue caused by Gambino’s

Submitting a claim does not automatically guarantee a replacement, store credit or refund, but we'll do our best to make it right

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing items, please contact us within 3 days of delivery or pickup.

Please include:

  • Your order number
  • Name and email used at checkout
  • A brief description of the issue
  • Clear photos of the product
  • Clear photos of the packaging and shipping box, if applicable

Claims without photos or submitted outside the required timeframe may not be eligible for review.

Shipping Delays

Once an order leaves our bakery, final delivery is handled by the shipping carrier.

Some delays are outside of our control, including:

  • Carrier disruptions
  • Weather
  • High-volume shipping periods
  • Incorrect or incomplete addresses
  • Missed delivery attempts
  • Refused packages
  • Packages left outside after delivery
  • Events outside of Gambino’s control

Since our carrier doesn't refund shipping costs in these cases, weather-related and similar delays aren't eligible for a reship or store credit. We're still happy to help however we can. 

Once your order arrives, we recommend bringing it inside right away — extended time outside, especially in hot weather, can affect quality and will not be eligible for a reship or store credit.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We're unable to offer a reship or store credit for orders that are delayed, lost, returned, or undeliverable due to:

  • Incorrect shipping address
  • Missing apartment, suite, or unit number
  • Incorrect ZIP code
  • Recipient not available
  • Delivery restrictions at the destination

If you notice an address error after placing your order, please contact us right away at customer.service@gambinos.com or 1-800-426-2466. We will do our best to help before the order ships, but we cannot guarantee changes once an order is in processing or in transit.

Cancellations & Order Changes

Because many of our products are made fresh and prepared in advance for shipping or pickup, cancellations and changes may not be possible once an order has entered production.

Order changes may include:

  • Delivery date changes
  • Address changes
  • Product changes
  • Quantity changes
  • Cancellation requests

Please contact us as soon as possible at customer.service@gambinos.com or 1-800-426-2466 if you need to request a change.

Final cutoff for cancellations or changes — 24 hours before your order is scheduled to ship. 

Local Pickup Orders

Local pickup orders should be picked up during the selected pickup window or store operating hours.

Products that are not picked up on time, or that are left unrefrigerated or improperly stored after pickup, are not eligible for a reship or store credit.

Store credits or replacements for missed pickup orders are not guaranteed.

Orders not picked up will be held for 48 hours, if not picked up your order will be considered cancelled and not eligible for store credit or replacement.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to sender, Gambino’s is unable to issue a store credit or replacement

Because our products are perishable, returned packages cannot be resold or reused.

Credit Issuance

If a store credit is approved, it will be issued directly to your customer account. Credits never expire, so you're welcome to use it whenever you're ready to order again. Simply log in to your account on gambinos.com to access credit.

Shipping Fees

Shipping fees are generally non-refundable once an order has shipped.

Shipping fees will only be credited if Gambino’s determines that the issue was caused by an error on our end.

How to Submit a Claim

To request review of an order issue, please contact us at:

Email: customer.service@gambinos.com
Phone: 1-800-426-2466
Hours: Monday-Friday | 8am-4pm

Please include your order number, photos, and all relevant details so our team can review your claim as quickly as possible.

Final Policy Note

Gambino’s reserves the right to approve, deny, or modify any store credit or replacement request at our discretion. Our goal is always to provide a great customer experience, but due to the perishable nature of our products, these requests are handled carefully and on a case-by-case basis.